Tranquility Lodge (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information of our guests, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://tranquilitylodgegh.com, contact us, or make a booking.
This policy is provided in accordance with the Data Protection Act, 2012 (Act 843) of Ghana.
1. Information We Collect
We may collect personal information including, but not limited to:
- Full name
- Phone number
- Email address
- Booking details (check‑in/check‑out dates, room or event selection)
- Payment‑related information (handled securely via third‑party providers)
- Messages sent via contact forms, WhatsApp, phone calls, or email
- Technical data such as IP address, browser type, and device information
When bookings are made through Booking.com, data is collected and processed by Booking.com in accordance with their privacy policy, and shared with us only as necessary to manage your reservation.
2. How We Use Your Information
We use your personal data to:
- Process and manage room and event bookings
- Communicate with you about reservations, enquiries, or services
- Provide customer support and respond to requests
- Improve our website, services, and guest experience
- Comply with legal and regulatory obligations in Ghana
We do not sell or rent your personal information to third parties.
3. Legal Basis for Processing (Ghana Law)
In line with the Data Protection Act, 2012 (Act 843), we process personal data based on:
- Your consent
- The necessity to perform a contract (e.g., a booking)
- Legal obligations
- Legitimate business interests, where these do not override your rights
4. Cookies & Website Analytics
Our website may use cookies and similar technologies to:
- Improve website functionality
- Understand visitor behaviour
- Enhance user experience
You may control or disable cookies through your browser settings. Continued use of the website implies consent to the use of cookies, unless disabled.
5. Data Sharing & Third Parties
We may share your information only with:
- Booking platforms such as Booking.com (for confirmed reservations)
- Payment processors (where applicable)
- Service providers who assist in operating our website and business
- Regulatory or law‑enforcement authorities, where required by law
All third parties are required to handle your data responsibly and in compliance with applicable data protection laws.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data against loss, unauthorised access, misuse, alteration, or disclosure, in line with Ghana’s data protection principles.
7. Data Retention
We retain personal data only for as long as necessary to:
- Fulfil booking and service obligations
- Meet accounting and legal requirements
- Resolve disputes or enforce agreements
8. Your Rights
Under the Data Protection Act, 2012 (Act 843), you have the right to:
- Request access to your personal data
- Request correction or deletion of your data
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
Requests may be made using the contact details below.
9. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal data from children under 18 years of age without parental or guardian consent.
10. Contact Information
If you have questions or requests regarding this Privacy Policy or your personal data, please contact us:
Tranquility Lodge
Behind Kingdom Hall, Accra, Ghana
Main Reservations: 0533 713 424
Alternative: 0500 318 443
Website: tranquilitylodgegh.com
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.